You already know that first impressions matter. So whether it is a habit or a shopping trip, keeping your mall clean will elevate your customers’ experience. Keep in mind that the first impression customers have is a direct reflection of your brand. And nothing makes customers as happy as shopping in a clean mall.
Moreover, a clean mall sends a message that you do want your client’s business. It also shows that you take pride in your business. Besides, your mall’s hygiene and health standards will save you from penalization and raise your business and property value. But to clean correctly and efficiently, you need the right guide.
That is why we have put together this essential mall cleaning guide
Basic Cleaning Routine
Any shopping center will benefit from creating a series of Standard Operating Procedures (SOP) that include daily cleaning schedules to keep their buildings clean and safe. A Retail SOP should include a daily cleaning schedule with clear indications for cleaning frequencies.
For example, all public restrooms in a shopping center should be cleaned at least once per hour during business hours. Below is a sample restroom cleaning checklist that could be used as part of an SOP:
Restroom Cleaning Checklist
– Clean and disinfect toilets, urinals, sinks
– Mop floors
– Replenish supplies such as toilet paper and paper towels
– Clean and disinfect mirrors
– Empty trash cans
It is also important to have a procedure for cleaning up spills. Spills should be cleaned up immediately to prevent slip and fall accidents.
Cleaning and Hygiene in Customer Relations
As the public becomes increasingly aware of the importance of cleanliness and hygiene, shopping center cleaning protocols have had to adapt to meet the new demands. Shopping mall cleaning evolved into an important pillar of customer relations, and the following steps can make sure that your customers feel taken care of :
– Perform cleaning tasks during store hours: This allows customers to see that cleaning is being done on a regular basis and helps to build trust.
– Post signage: Inform customers of what cleaning tasks are being performed and when they are being done. This helps to create transparency and accountability.
– Increase cleaning frequencies: In order to maintain a high level of cleanliness, it is important to increase the frequency of cleaning tasks. This may include daily or weekly deep cleans in addition to regular upkeep.
– Provide cleaning supplies: Customers should have access to cleaning supplies so that they can clean shopping carts and other surfaces before use. This helps to prevent the spread of germs and bacteria.
Spotlight on Communicable Diseases
There are a few different ways to go about shopping center cleaning, and the best approach may vary depending on the size and layout of the facility. In general, though, it is important to focus on high-traffic areas and surfaces that are regularly touched by people. This includes door handles, handrails, elevator buttons, shopping carts, and countertops.
The frequency of cleaning will also need to be increased in order to prevent the spread of illness. At a minimum, high-touch surfaces should be cleaned and disinfected several times a day. However, during peak shopping periods or if there is an outbreak of illness in the community, it may be necessary to clean even more frequently.
There are a number of commercial cleaning products that are effective at killing germs and bacteria. When selecting a product, be sure to choose one that is appropriate for the surfaces that will be cleaned. Some products may damage certain types of materials, so it is important to read the label carefully before use.
In addition to using cleaning products, shopping centers can also take steps to increase ventilation and reduce the amount of dust in the air. This can be done by opening windows or doors on a regular basis and using air purifiers or filters.
Shopping center owners and managers should also consider implementing other infection control measures such as requiring employees to wash their hands regularly and wear face masks. Customers should also be encouraged to practice good hygiene habits such as coughing into their elbows and avoiding touching their faces.
By taking these precautions, shopping centers can help to prevent the spread of illness and create a safer environment for both employees and customers.
Focus on High Touch Areas
In a retail setting, it is important to have specific areas that are cleaned more frequently than others. This is especially true for high touch areas such as shopping carts, door handles, and changing rooms.Plexiglass Shields In order to ensure the safety of both employees and customers, it is important to follow proper cleaning procedures in these areas.
Shopping Carts: Shopping carts should be cleaned on a regular basis. This includes wiping down the handle and body of the cart with a disinfectant solution. For more difficult-to-reach areas, such as the wheels, a power washer may be necessary.
Door Handles: Door handles are another high touch area that should be cleaned often. The best way to clean door handles is to wipe them down with a disinfectant solution.
Changing Rooms: Changing rooms should be cleaned on a regular basis, especially if they are used frequently. This includes wiping down surfaces with a disinfectant solution and mopping the floor.
Restrooms: Restrooms should be cleaned on a regular basis, especially if they are used frequently. This includes wiping down surfaces with a disinfectant solution, mopping the floor, and cleaning the toilet.
Plexiglass Shields: Plexiglass shields should be cleaned on a regular basis, especially if they are used frequently. This includes wiping down the surface with a disinfectant solution.
Prevent Accidents
Shopping centers are particularly susceptible to spillage accidents, as they see a lot of foot traffic and often have large open spaces.
Cleaning staff play a vital role in preventing these accidents by regularly cleaning entryways and mopping up any spills that occur. However, it’s also important to warn shoppers of potential hazards. Warning signage and maintenance barriers can help prevent people from slipping and falling on wet or slippery floors.
Keeping Escalators Clean and Hygienic
Cleaning escalators in shopping centers is an important part of keeping these areas clean and safe for shoppers.
There are a few things to keep in mind when cleaning escalators in shopping centers:
- Use a professional cleaning company that uses a “dry method” of deep cleaning.
- Make sure to clean all areas of the escalator, including the steps and handrails.
- Be sure to schedule regular cleaning sessions to keep escalators in top condition.
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